NHS Test & Trace: Recording Customer Details

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a customer/visitor of Bedale Beauty you will be asked to provide some basic information and contact details. The following information will be collected: the names of all customers or visitors, or if it is a group of people, the name of one member of the group a contact phone number for each customer or visitor, or for the lead member of a group of people date of visit and arrival time and departure time.

The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).

We will require you to pre-book appointments for visits or to complete a form on arrival. Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

Bedale Beauty does not transfer personal data outside the UK, the EU or to anywhere else.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue. If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

The data protection officer details, please contact Donna Stothard salon@bedalebeauty.co.uk. We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.bedalebeauty.co.uk website. This privacy notice was last updated on 16 September 2020.

At Bedale Beauty you will always feel special with our friendly professional approach.

 

Great way to end the week! Fantastic massage  – lovely and relaxed. Shoulders well and truly sorted out.

Richard

Today I came in for an eyebrow shape with Alex, what a lovely girl totally understood what I wanted and has now given me eyebrow goals! I love them thanks so much you are an eyebrow queen!

Poppy

My yummy mummy massage was amazing with Susan and exceeded all of my expectations (that were already very high!!), couldn’t have asked for a better treatment or therapist!
5 star as always for Bedale Beauty

Grace

Lisa is artist at waxing. I am so sensitive but in her hands I don’t feel a thing. Thank you so much

Emma

All the girls are lovely to chat to, really relaxed atmosphere. Professional and polite. Beautiful nails, and thorough in their approach.

Caron

Had my nails done today (fit in at last minute as well thank you!!) for my upcoming wedding and absolutely love them!! The whole team is so lovely, really welcoming and the salon is gorgeous. Would definitely recommend and will absolutely be back!

Abby

Lisa is professional and friendly, always leave feeling well looked after and satisfied, a positive experience. As always, thank you.

Michelle

Felt at ease and comfortable! Donna was very informative on the products she was using and why & I really enjoyed my facial & looking forward to using my new cleanser that I purchased! Thanks again.

Charlotte

Starting with Kate at reception and treatments, a lovely relaxing experience.

Anita

Amazing been this morning for a massage,  if you like a firm massage then BB I can’t recommend enough, feel amazing now thank you.

Jo