Bookings

A booking deposit of 50% payment is required for all online bookings, as of Feb 2026. These payments will be non-refundable if less than 24hrs notice is not given for cancellation.

Cancellation policy requires at least 24hrs notice to cancel an appointment with us. If an appointment is missed or cancelled with less than 24hrs notice, then a charge of 50% of the original booking will be charged, or the deposit will be non-refundable.

You must advise us of any medical conditions and allergies before arrival so that we can ensure treatments are suitable for you. If you have any medical or special requirements, please inform us at the time of booking, and we can advise you and be prepared for your visit. We ensure the height of discretion on delicate personal issues.

Arriving 15 minutes before your appointment will allow time for you to relax before treatment & for relevant paperwork to be completed. We can not guarantee the full treatment time if you arrive late for your appointment. We will try to accommodate as best we can; however, timings for subsequent clients will have to be maintained.
Please give us more than 24 hours’ notice if you are unable to make your appointment, and we will be happy to reschedule. A fee will be charged for missed appointments based on 50% of the original booking. Missed treatments will be deducted from courses.

Clients who miss appointments or cancel at the last minute will be asked for full payment upfront to secure their future bookings with us.

PLEASE NOTE: We do not remove other nail products, when booking make sure you tell us you need our product removed before we book you in for a new set.

Patch Testing

If you are new to the salon for any eyelash/brow tinting or lash extensions, we require you to have a patch test 48 hours before your visit. If you are an existing client and have been treated regularly with us and NO medical changes have occurred, then you don’t need a test before your visit, if however, your medical circumstances have changed, then you must have a test 48 hours before your treatment. If you have not had a tint within 12 months from us, then again you must have a test prior to your visit.

Consent for Juniors

We require signed consent from a Parent/Guardian before any treatment is carried out on under-16-year-olds.

Clients under the age of 16 must be accompanied by a parent or guardian during their treatment. Please note that it is the sole responsibility of the client if you choose to bring children with you whilst experiencing treatments to ensure their safety and well-being, and the relaxation and consideration of others around you in the salon.

Mobile Telephones

We strive to create a calming, tranquil ambience. We kindly ask you to turn your mobile off or to silent mode whilst in the salon, not only to ensure your own relaxation but also for others.

Prices

Our prices may be subject to change without prior notice and are subject to VAT.

Gift Vouchers

An ideal present made to your individual needs, either for specific treatments or to a monetary value. Valid for 6 months from the date of purchase.

Mail order available for gift vouchers and home care products, call 01677 426557

Gifts

Our reception hosts an array of gifts throughout the year, ideal for that something special or just a treat! Pop in and take a look.

We can advise you face-to-face, or we can help over the phone! We will be more than happy to mail gifts to you with added p&p

Looking forward to helping you.